Terms and Conditions


Learner Pre Course Information

Learners are to be made aware that there will be an end of course assessment normally in the form of a question paper.  Learners will require a pen and paper throughout the course. 

Maximum Delegate Number

Mandatory – Maximum of 15 delegate unless a practical element is included which reduces the number to 12 maximum

Clinical – Maximum of 12 delegates

Virtual – Maximum of 15 delegates

Special Considerations

If a learner has special considerations for instance, they may have temporary or permanent

  • Learning needs
  • Physical disability
  • Medical conditions

Where practicable please can you notify us of any special considerations so that we can prepare reasonable adjustments to the course in advance.  Alternatively, please can you provide learners with our contact details so that they may contact us directly.

Future Bookings and Services

Please liaise with the office directly with regards to any future bookings ([email protected]).  We can provide:

  • Training
  • Consultancy
  • Observations
  • NVQs
  • Risk Assessments
  • Health & Safety and Fire Checks
  • Policies & Procedures
  • Care Certificates
  • And many more, please ask the office for more details

By accepting this booking, you are agreeing to our terms which includes not poaching our trainers directly to work for you.  Trainers will also be in breach of their contract, with us, if they were to accept work from you without our consent


Orchard Rock reserves the right to charge a cancellation fee if a course is cancelled within 21 working days.  50% payable if cancelled 21 working days.  100% payable if cancelled 14 working days.  Cancellation charges will always be waivered where exceptional circumstances prevail and Orchard Rock Training and the client have mutually agreed.    All cancellations must be confirmed in an email and for any cancellations within 7 days they must also be accompanied with a phone call to ensure that the booking's team are fully aware of the cancellation.


If we are responsible for producing your certificates, the certificates for this training will be produced within 1 week of the course and dispatched upon payment of our invoice.  Invoice terms are 2 weeks from the date of training unless agreed in writing otherwise.

If you do not agree with any of these terms please confirm within 24 hours of receipt of your booking confirmation.  If we do not hear from you we will assume you have read and agreed to all our terms.