Course Categories

Care Planning
- What is a care plan?
- Sections of the Care Plan
- Reviewing
- Meetings
- DNACPR
- Who is involved in the Care Plan
- Responsibilities
- Risk Assessment
- Dementia Care

Communication, Documentation and Reporting
- Identify all types of documents used within the home
- Usage and Interpretation of all documentation
- Recording and reporting
- Accident and Incident Reporting
- Staff Communication
- Service User Communication
- Outside Agency Communication
- Types of Communication
- Best Communication Practice
- Minimum Standards
- Data Protection
- Caldicott Protocols

Institutionalisation
- What is institutionalization?
- Why institutionalize?
- Types of institutions
- History of institutions
- Size of institutions
- Dangers of institutions
- Closure of institutions
- Impact of growing up in institutions

Key Working
- What is a Key Worker
- Principals of Key Working
- Communication
- Relationships
- Confidentiality

Management Motivation and Communication
- Communication
- Definition
- Types
- Breakdowns
- Improving
- Effective Meetings
- Appraisals
- Management
- Management Functions
- Training
- Monitoring Performance
- Stress
- Criticism (Constructive)
- Praise
- Motivation
- Effects of De-Motivation
- Reasons
- Motivators
- Knowing your staff
- Cross Training
- Team Motivation

Person Centred Care
- The 8 Person Centred Values
- Health Foundation 4 Principles of PCC
- Benefits of Person Centred Care
- The Six Values – 6 C’s
- Common Features of Person Centred Care
- Approaches to Person Centred Planning
- Person Centred Plan
- Recording and Reporting
- The Service User Perspectives
- The Facilitators of Pchc

Staff Resilience and Self Awareness
- What is resilience?
- Why do we need resilience at work?
- Resilient people
- Resilience is a mindset
- Human nature
- Developing resilience
- Self assurance
- Personal vision/purpose
- Flexibility/adaptability
- Organisation
- Problem solving
- Interpersonal competence
- Social connection
- Pro activity
- Strengthening your resilience
- Strengthening the resilience of others