Active Care – Customer Care

  • Communication
  • Knowing your client
  • De-escalation
  • Client loyalty
  • Problem-solving
  • worth and Value

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Equality and Diversity

AIMS

  • To recognise and appreciate the differences of the people we care for and provide care that is fair and gives equal opportunity to everyone.

LEARNING OUTCOMES By the end of this course you will:
  • Know the responsibilities of employees and employers
  • Know what beliefs, values, and attitudes are
  • Understand what is meant by Equality, Diversity, Inclusion, and Discrimination
  • Know the legislation in place covering Equality & Diversity
  • Identify each of the Protected characteristics
  • Understand the different forms of discrimination, and how they can occur

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Falls Management

  • CMO Physical Activity Guidelines
  • Sedentary Behaviour
  • Risk Factors
  • Fear of Falling
  • Interventions in the community
  • Home Safety & Pacemakers
  • Vision
  • Visual Impairment
  • CBT & Medical Withdrawl
  • Feet
  • Education

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Fire Safety – Awareness

  • Fire Safety Law
  • Responsible Person
  • Fire Triangle
  • Fire Precautions
  • Fire Extinguishers
  • Fire Do’s
  • Fire Don’ts
  • Sweep of the door
  • Smoke
  • Fire Plan (Bespoke to your home or service)
  • Temperature of a Fire
  • Carbon Monoxide Poisoning
  • Fire Safety 10 Commandments

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Food Safety

  • Legislations
  • Due Diligence
  • Hazards
  • High Risk Foods
  • Low Risk Foods
  • Cooking Temperatures
  • Storage Temperatures
  • Types of Bacteria
  • How Bacteria Multiplies
  • Pathogenic Bacteria
  • Sources of Bacteria
  • Danger Zone
  • Pest Control
  • Kitchen Access
  • PPEs
  • Allergens

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Health and Safety

  • HASAW 1974
  • Responsibilities
  • Risk Assessment
  • COSHH
  • RIDDOR
  • Fire Awareness
  • Fire Extinguishers
  • Electricity including PAT
  • PPE`s
  • Ergonomics
  • Legislation around health and safety

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Infection Control

AIMS

  • To be able to care for adults at risk, keeping them safe from abuse.
LEARNING OUTCOMES  By the end of this course you will be able to:
  • Understand who needs safeguarding
  • Know who an adult at risk is
  • Know whose responsibility it is to safeguard
  • Understand risk factors for abuse
  • Know the relevant legislation
  • Be aware of all the different types of abuse
  • Recognise signs of abuse
  • Recognise a potential abuser
  • Understand disclosure and whistleblowing procedures

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Manual Handling

  • Legislations
  • Back Care
  • The Spine
  • Ergonomics
  • Correct Lifting Techniques
  • Visual Risk Assessment

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Safer People Handling

  • Legislations
  • Back Care
  • The Spine
  • Ergonomics
  • Correct Lifting Techniques
  • Visual Risk Assessment
  • Lifting Aids
  • The Hoist
  • Practical Exercise

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Risk Assessment

  • Legislation
  • 5 Step Approach
  • Responsibility of Employer
  • Controlling Risks
  • Detailed Report
  • Personal Protective Equipment
  • Legal Duties on PPE’s
  • Electricity
  • Ventilation
  • Temperatures
  • Space
  • Substances and Categories
  • COSHH Regulations
  • Hazards

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Safeguarding Children

  • Legislation
  • DBS
  • Types of abuse
  • Signs of abuse
  • Recent case studies
  • CSE
  • Disclosure
  • Whistleblowing
  • Reporting to safeguards procedure

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Safeguarding Adults at Risk

  • Safeguarding Adults at Risk
  • Legislation
  • Types of Abuse
  • The Abuser
  • Signs Of Abuse
  • Disclosure
  • Whistleblowing
  • Documentation
  • Who`s at Risk
  • Recent Case Studies
  • Local policies and procedures regarding reporting

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